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Mohawk Implemented A New Order Management System In Its Flooring North America Segment And Incurred More Conversion Issues Than Anticipated; Majority Of The System Processes Have Been Corrected, Resulting In Increasing Shipping Rates Which Is Reducing The Backlog To Normalized Levels

Benzinga·01/24/2025 20:29:43
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After 2024 ended, Mohawk implemented a new order management system in its Flooring North America segment and incurred more conversion issues than anticipated. Normal service levels were interrupted by delays and errors in shipments and invoicing. The conversion did not change our manufacturing or financial systems and does not impact any of our previously announced restructuring initiatives.


 

The majority of the system processes have been corrected, resulting in increasing shipping rates which is reducing the backlog to normalized levels. We are addressing errors that occurred with our customers and continue to improve our processes. Our manufacturing and distribution operations are functioning at historical levels.